Shipping Policy

Last Updated: September 23, 2026

At HealHaus, we want your wellness journey to be as simple and seamless as possible. We partner with trusted fulfillment providers to get your products to you safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Please note that orders placed on weekends or holidays will begin processing on the next business day.

Shipping Times

Most U.S. orders arrive within approximately 3–5 business days after processing.

Delivery times are estimates and may vary depending on the product, destination, carrier, weather, holidays, or other circumstances outside of our control.

For larger or specialty wellness equipment, including certain fitness and sauna products, please allow for 5-10 business days arrival after processing. Any product-specific shipping information displayed on the product page or at checkout will take precedence over the general shipping estimates listed above.

Shipping Costs

Standard shipping is free on qualifying U.S. orders.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

For certain oversized, specialty, or expedited products, additional shipping charges may apply.

Order Tracking

Once your order ships, we will provide tracking information when it is available from the carrier.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Multiple Shipments

Because our products may be fulfilled from different fulfillment centers, items from the same order may occasionally arrive in separate packages and at different times.

You will receive tracking information for each shipment when available.

Shipping Address

Please make sure your shipping address is accurate and complete before submitting your order.

HealHaus is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible at customerservice.healhaus@gmail.com. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been submitted.

Delayed or Lost Packages

If your order appears to be delayed, please first check the tracking information provided by the carrier.

If tracking indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, and your local carrier facility before contacting us.

If you believe your package has been lost or significantly delayed, please contact us at customerservice.healhaus@gmail.com and we will work with you to determine the appropriate next steps.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the damaged product and packaging.

We will review the information and work with you to determine the appropriate resolution.

International Shipping

At this time, HealHaus primarily ships within the United States.

If international shipping becomes available for a particular product, applicable shipping costs, customs duties, taxes, or other import fees will be displayed or communicated before purchase when applicable. Customers may be responsible for fees imposed by their destination country.

Shipping Delays

While we work hard to fulfill orders promptly, occasional delays may occur because of severe weather, carrier disruptions, holidays, inventory issues, or other circumstances beyond our reasonable control.

If we become aware that your order cannot be shipped within the timeframe originally communicated, we will contact you with updated information and available options.

Questions About Your Order?

We're here to help.

For questions about shipping or an existing order, please contact us at:

customerservice.healhaus@gmail.com

Please include your order number so we can assist you as quickly as possible.

Thank you for choosing HealHaus.